Returns / Exchange Policy
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s FIRST DELIVERY ATTEMPT date.
In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.
Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.
These are usually seasonal or customizable items for which we are unable to accept returns.
NELLA IOANNOU reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
Items can be exchanged for a different size or an alternative style.
Store credit can be used on a future order within 6 months of the return.
Refunds will be processed as soon as returned items have been checked and accepted, and will be completed approximately within 8-10 business days. Refunds will be remitted to the bank account prescribed by the customer.
In case you choose to return your order, you will be burdened with the shipping cost.
If for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to print and fill out the return form, which you will find in the following link:
You will then need to ship the form, a copy of the receipt and the item to the following address mentioned on the envelope which is enclosed in the original package.
Important notice: We do not accept returns sent with Hellenic Post(ELTA), because items are often lost or seriously delayed.
Download and print the form from Here