Returns / Exchange Policy
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s FIRST DELIVERY ATTEMPT date.
In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.
Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.
These are usually seasonal or customizable items for which we are unable to accept returns.
NELLA IOANNOU reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.