Payment Policy
The following methods of payment are accepted:
NELLA IOANNOU does not process or store any credit card information. All credit card transactions are performed in Peiraeu’s bank secure platform accepting VISA, MASTERCARD, MAESTRO, AMEX, DINERS
Paying cash on delivery costs 2€ and is available only in Greece.. Payment will be collected at the time of delivery by the driver. Please ensure that someone will be present to sign and pay for the delivery.
Your payments must be addressed to the following bank account:
Account owner: ΚΑΝΕLLA IOANNOU
Bank Name: PIRAEUS BANK
IBAN: GR5701725070005507101402962
SWIFTCODE: PIRBGRAA
IMPORTANT NOTICE: Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 4 working days depending on bank procedure.
BANK WIRE TRANSFERS MUST GO THROUGH WITHIN 5 DAYS OF THE ORDER. If no payment has gone through within that time period, the order will be cancelled without prior notice.
Shipping Policy
We offer free shipping on all orders within Greece. Shipping cost is 5€ for parcels up to 2kg, increased by 1€/kg for every extra kg.
Most orders ship out within 5-7 business days of ordering pending availability and credit verification. The courier company we are working with is ELTA courier Services. Once your order has shipped, we estimate delivery within 1-5 business days of its ship date, depending on your exact location.If you need your item(s) sooner, please contact us to ensure a faster delivery method. In this case, you will be burdened with the extra cost of expedited delivery.
Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or national holidays, and we do not offer Saturday delivery for expedited shipping options.
We offer a flat rate shipping for 45€, worldwide.
Unfortunately, for orders outside the EU, your order total does not reflect the duties and taxes that will be charged to you upon delivery by the shipping carrier. Payment of these is required to release your order from customs. Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable.
If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
All orders ship out within 5-7 business days of ordering pending product availability and credit verification. Once your order has shipped we estimate delivery within 10-15 business days of its ship date. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or national holidays.
Returns / Exchange Policy
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s FIRST DELIVERY ATTEMPT date.
In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.
Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.
These are usually seasonal or customizable items for which we are unable to accept returns.
NELLA IOANNOU reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
Items can be exchanged for a different size or an alternative style.
Store credit can be used on a future order within 6 months of the return.
Refunds will be processed as soon as returned items have been checked and accepted, and will be completed approximately within 8-10 business days. Refunds will be remitted to the bank account prescribed by the customer.
In case you choose to return your order, you will be burdened with the shipping cost.
If for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to print and fill out the return form, which you will find in the following link:
You will then need to ship the form, a copy of the receipt and the item to the following address mentioned on the envelope which is enclosed in the original package.
Important notice: We do not accept returns sent with Hellenic Post(ELTA), because items are often lost or seriously delayed.
Download and print the form from Here
Privacy Policy
Issues regarding personal data/information are governed by the applicable domestic Law (N 2472/1997) as this was amended by the General Data Protection Regulation (GDPR).
We only collect basic personal data about you which does not include any special types of sensitive personal information. This does, however, include your name, postal address, zip or postal code, email address, telephone number date of birth, payment information, demographic information, details on items purchased, and any other information you choose to provide us ("Personal Data").
As a component of our legitimate interest in selling products, providing information, holding sweepstakes and other promotions, and for marketing purposes (the “Service”), we need to know your Personal Data to complete transactions and inform you of our future offers and products. We will only contact you regarding news and future offers if you choose to subscribe in our Newsletter. We will not collect any Personal Data from that you we do not need to provide this Service to you.
All Personal Data is stored and processed within Greece
Your Personal Data is provided to us by you.
Your Personal Data used for transactional and marketing purposes will be kept with us until you notify us that you no longer wish to receive this Service.
If at any point you believe the Personal Data we process on you is incorrect, you may request to see this Personal Data and have it corrected or deleted. At any point in time, you can request to stop receiving communications from NELLA IOANNOU. No third parties have access to your Personal Data, unless the law allows them to do so.
If you wish to raise a complaint on how we have handled your Personal Data, you can contact our Data Protection Representative who will investigate the matter. If you are not satisfied with our response or believe we are processing your Personal Data not in accordance with the law, you can complain your national data protection authority.