General Terms
The webpage www.nellaioannou.com includes an electronic shop, which is the online presence of the company under the name “IOANNOY KANELA” and the trade name “NELLA IOANNOY” (Tax Reg. No 104670708, Patra Tax Office for Industrial Corporations). The company’s head office is located in Plateia Georgiou & Gerokostopoulou 22, 6th Floor, Patras GR 26221
“NELLA IOANNOY” endeavours to provide a first-class customer service on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company’s products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.
“NELLA IOANNOY” gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them. .
We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:
SECURITY
The www.nellaioannou.com website uses the SSL protocol of PiraeusBank for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
Privacy Policy
Issues regarding personal data/information are governed by the applicable domestic Law (N 2472/1997) as this was amended by the General Data Protection Regulation (GDPR).
We only collect basic personal data about you which does not include any special types of sensitive personal information. This does, however, include your name, postal address, zip or postal code, email address, telephone number date of birth, payment information, demographic information, details on items purchased, and any other information you choose to provide us ("Personal Data").
As a component of our legitimate interest in selling products, providing information, holding sweepstakes and other promotions, and for marketing purposes (the “Service”), we need to know your Personal Data to complete transactions and inform you of our future offers and products. We will only contact you regarding news and future offers if you choose to subscribe in our Newsletter. We will not collect any Personal Data from that you we do not need to provide this Service to you.
All Personal Data is stored and processed within Greece
Your Personal Data is provided to us by you.
Your Personal Data used for transactional and marketing purposes will be kept with us until you notify us that you no longer wish to receive this Service.
If at any point you believe the Personal Data we process on you is incorrect, you may request to see this Personal Data and have it corrected or deleted. At any point in time, you can request to stop receiving communications from NELLA IOANNOU. No third parties have access to your Personal Data, unless the law allows them to do so.
If you wish to raise a complaint on how we have handled your Personal Data, you can contact our Data Protection Representative who will investigate the matter. If you are not satisfied with our response or believe we are processing your Personal Data not in accordance with the law, you can complain your national data protection authority.
Cookies Policy
Cookie information (Articles 13 and 122 of the Data Protection Code – Legislative decree 196/2003 as amended)
FULL INFORMATION
Under Articles 13 and 122 of the Data Protection Code (Legislative Decree 196/2003 as amended), Ioannou Kanella resident of Gerokostopoulou str. 22, Patra 26221, Greece, tax code number 104670708, email info@nellaioannou.com, as the Data Controller has provided this information for the benefit of Buyers (the Buyers) concerning the use of cookies on this website www.nellaioannou.com (the Website) in accordance with the Data Protection Authority’s provision of 8 May 2014 identifying simplified procedures for providing information and obtaining consent to the use of cookies.
- DATA CONTROLLER
The Data Controller is also the manager of the Website. It is headquartered at the above address.
Your personal data may be processed by the Data Controller’s employees or collaborators, who are duly appointed as data coordinators or authorised persons as required by Articles 29 and 30 of the Data Protection Code. The Data Controller is responsible for giving them specific instructions on the proper use of data.
Your personal data will not be circulated.
You may enforce your rights under Article 7 of the Data Protection Code by contacting the Data Controller by sending an email to the email address provided above. The communication should contain the name, address and telephone number required to allow the Data Controller to reply.
- WHAT ARE COOKIES?
Cookies are text files that are sent by a website such as this Website to the Buyers’ terminals, in order to store various browser data used by the Buyer while browsing.
Cookies are used for login, session monitoring, and for the storing of specific information about the Buyers using the server. They are usually stored in high numbers on the browser of each Buyer.
By using cookies, the Website can also analyse the habits of a certain Buyer in order to adapt the services offered on the website to his or her requirements, or to facilitate browsing (for example by storing the username and password so that they do not need to be re-entered on each visit).
- TYPES OF COOKIE
There are various types of cookie, depending on the duration, function and person who installed them.
In terms of duration, there are session cookies and persistent cookies: session cookies are automatically deleted after the browser is closed while persistent cookies remain on the user’s device for a predetermined period.
In terms of function, there are technical cookies and profiling cookies:
Technical cookies are necessary for the functioning of the website and for the provision of services. They are only used to transmit a communication on an electronic communication network. Below is a table summarising the various types of technical cookie.
| Type of cookie | Function |
| Browsing cookies | Allow the site to function properly and enable:
Display of content in the language of each user, from the first visit. Browsing cookies can recognise from which country the user is logging on, and ensure that whenever they visit the website they are automatically directed to the right version. Login to the website, and manage purchases. Thanks to browsing cookies the website can recognise a registered user, upon each visit. Browsing cookies are needed for the proper functioning of the website. |
| Analytical cookies | Used to provide statistical analysis on the number of users and the way in which they browse the website. Using analytical cookies, the data controller can obtain aggregate information and process the results of the analysis anonymously, for statistical purposes.
Analytical cookies are not essential for the functioning of the website. |
| Functional cookies | Among other things these cookies allow the website to recognise the user based on a specific request (for example by clicking on “Remember me”) whenever the user visits the website so that they do not have to enter the login data each time.
Functional cookies are not essential for the functioning of the website but they do improve the quality and also the browsing experience. |
Profiling cookies are intended to create profiles of the user. They are used to send advertising messages that match the user’s preferences when browsing. Profiling cookies are not essential for the functioning of the website.
Finally, depending on the person that installed them, there are third-party and first-party cookies. Third-party cookies are sent by a website other than the one being viewed by the user. They are used to keep track of the user’s preferences. In this way the third party (for example the advertising agency) can carry out market research and send advertising messages to a certain target. First-party cookies are those installed by the operator of the website being visited by the user.
To obtain more information about these cookies and to opt out on the use of third-party cookies, you can use the links in the following table (see paragraph 5).
- TYPES OF COOKIES USED ON THE WEBSITE
Please note that this Website uses the following cookies:
- Browsing cookies
- Analytical cookies
- Functional cookies
- THIRD-PARTY COOKIES
Below is a table summarising the cookies used on this Website, with details of the type, name, duration, domain, purpose of use and mode of deactivation.
| Type of cookie | Name | Purpose | Third-party information/Mode of deactivation/Consent forms |
| Google Analytics | Generates detailed statistics on website traffic and traffic sources. It can monitor visitors from all external links including search engines, social networks, direct visits and related sites. It also displays advertising, pay per click, email marketing and links in PDF documents. | http://www.google.it/analytics/learn/privacy.html | |
| AddThis | AddThis.com provides a series of buttons to be included on a webpage and facilitates the sharing and bookmarking of content on social networks such as Facebook, Twitter etc.. The service provides two buttons, one to sign up to the RSS feed, and the second to include the content of a web page in social bookmarking services | http://www.addthis.com/privacy/privacy-policy#publisher-visitors | |
| Pingdom | Pingdom monitors a site and identifies inactivity times. | https://www.pingdom.com/legal/privacy-policy | |
| Double click | Double Click is a service offered by Google to track activities on the website, optimising the performance of AdWords, Criteo and Affiliation targeting the user. | http://www.google.com/policies/technologies/ads/ | |
| Zanox | Zanox is an affiliate marketing service. We use their cookies to let affiliates know whether your visit came from their website and whether it resulted in the use or purchase of one of our products or services, and also provides details of the product or services bought. | http://www.zanox.com/it/riguardo-a-zanox/privacy_policy | |
| Rakuten | Rakuten is an affiliate marketing service. We use their cookies to let affiliates know whether your visit came from their website and whether it resulted in the use or purchase of one of our products or services, and also provides details of the product or services bought. | http://www.rakuten.co.uk/policy/cookies | |
| CRITEO | Criteo is used to provide advertising messages in the form of featured products or banners that may be of interest to users based on their recent behaviours while browsing. | http://www.criteo.com/it/privacy/full-privacy-text | |
| Tradedoubler | Tradedoubler is an affiliate marketing service. We use their cookies to let affiliates know whether your visit came from their website and whether it resulted in the use or purchase of one of our products or services, and also provides details of the product or services bought. | http://www.tradedoubler.com/it-it/politica-sulla-privacy | |
| PublicIdeas | PublicIdeas is an affiliate marketing service. We use their cookies to let affiliates know whether your visit came from their website and whether it resulted in the use or purchase of one of our products or services, and also provides details of the product or services bought. | http://it.publicideas.com/la-societa/privacy-policies | |
| Adform | Adform is a marketing service. We use their cookies to let affiliates know whether your visit came from their website and whether it resulted in the use or purchase of one of our products or services, also providing details of the product or services bought. | https://site.adform.com/privacy-center/platform-privacy/opt-out/ |
- CONSENTING TO THE USE OF COOKIES
Browsing cookies are technical cookies, necessary for the proper functioning of the website. They may be used even without the prior consent of the Buyer.
Analytical cookies are not required for the functioning of the Website. As they only pursue statistical purposes and collect information in aggregate form and are dealt with anonymously, they can be used even without the prior consent of the Buyer.
Functional cookies are not necessary for the functioning of the Website but they allow the Buyers to browse the Website according to criteria selected to improve the service. They can be used even without the Buyer’s consent.
The Buyer can decide to deactivate browsing, analytical and functional cookies by changing their browser settings. If browsing cookies are deactivated, this may affect the smooth use of the Website. If analytical and/or functional cookies are deactivated, certain functions on the Website will not be available.
The information gathered by third-party cookies and the relevant consent forms, are governed by the relevant policies: links to these third-party policies, the consent forms and the procedure for deactivating this type of cookie can be found in the table in paragraph 5.
If you have any queries about the use of cookies on this Website please contact the email above.